Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Grangemouth | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Grangemouth is a GPhC registered online pharmacy weight loss clinic serving patients in Grangemouth and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use our services, we may collect the following types of personal and health information:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, postal address
• Health data: Medical history, current medications, weight, BMI, and other clinical information relevant to your weight loss treatment
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, and usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

2. How We Use Your Data

We collect and process your data for the following purposes:

• To assess your suitability for weight loss treatments and provide clinical care
• To process your prescription and arrange dispensing of medication
• To communicate with you about your treatment, orders, and any follow-up care
• To fulfil delivery of your medication (typically within 1 working day of pharmacist approval)
• To maintain accurate medical and dispensing records as required by pharmacy law
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To improve our services and ensure patient safety

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (Article 9(2)(h) UK GDPR for special category health data).

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour to improve our service (e.g. Google Analytics)
• Preference cookies: Remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect how the website functions.

4. Third-Party Sharing

We do not sell your personal data. We may share your information only where necessary with trusted third parties, including:

• Delivery providers: To fulfil medication dispatch and delivery
• Payment processors: To handle secure transactions
• NHS and healthcare professionals: Where required for your care or by law
• Regulatory bodies: Such as the GPhC or MHRA where we have a legal obligation to disclose
• IT and platform providers: Who support our website and clinical management systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

5. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years for adult patients. Payment data is retained only as long as necessary for legal and accounting purposes. Once the retention period expires, your data is securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal and health data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain high security standards.

7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information. You may also have the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us directly using the details below and we will respond promptly and in accordance with our legal obligations.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your data is handled, please get in touch:

Pharmacy Weight Loss Grangemouth
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.